Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using the GP online system: SystmOnline
- using the Airmid App
- using your NHS account (through the NHS website or in the NHS App)
These accounts show you all your repeat medicine and dosage so you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- send a request through your local pharmacy
- make your request in person or by post using your completed repeat slip
Please reorder repeat medication 7 days before you need it.
We do not accept prescription requests by phone for the following reasons:
- Risk of error
- Telephone lines are needed for more urgent calls
Sometimes a requested prescription will take longer because:
- Requested medication is not on your prescription repeat medication order list and permission needs to be sought from a clinician
- Medication was recently started and needs a review
- Annual medication review is overdue
- Medication has not been prescribed recently
- Important blood tests need to be done
Collecting your prescription
You can usually collect your prescription 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- fill out a Prescription question form
Long term condition reviews
For patients taking certain medications a long term condition review needs to be booked annually (or more often for some medications) with a practice nurse to ensure you are on the best medication for your condition and clinicians continue to prescribe safely.
This may include a blood test, blood pressure check and assessment of your medical condition.
Medication reviews
A medication review due date should appear on your prescription repeat order list.
Patients on repeat medication will be asked to book a telephone call or face to face appointment (where necessary) with a pharmacist or doctor once a year for a medication review.
These services are not available to non registered patients.
Blood pressure monitoring
We encourage home blood pressure monitoring. If you need advice on purchasing a blood pressure monitor or how to submit your readings, you can call or email the surgery to request this information.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.