Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

Gloucester Health Access Centre
Eastgate House
121-131 Eastgate Street,
Gloucester
GL1 1PX
Tel: 01452 336290
Open: 08:00 – 20:00
Cheltenham General Hospital
Stanford Road
Cheltenham
Gloucestershire
GL53 7AN
Tel: 03004 222 222
Open 24 Hours
Stroud General Hospital
Trinity Road
Stroud
Gloucestershire
GL5 2HY
Tel: 0300 421 8080
Open: 08:30 – 17:30

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Call or get help online now – NHS 111.

NHS 111

Check your symptoms, visit NHS 111 Online.
Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles.
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse for conditions such as vaccinations, blood pressure checks, health reviews, wound management, ear syringing and lifestyle advice.

Contact a Nurse

Book an appointment on the phone
Gloucester Health Access Centre 01452 336290
or
Matson Lane Surgery 01452 505344
Get medical advice and treatment from a Doctor.

Contact a Doctor

Book an appointment on the phone
Gloucester Health Access Centre 01452 336290
or
Matson Lane Surgery 01452 505344

Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time (we recommend at least 6 weeks) before your journey.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…

Abuse

Gloucestershire Domestic Abuse Support Service

Gloucestershire Domestic Abuse Support Service is a county-wide service designed to reduce the level of domestic abuse and improve the safety of victims and their families.

Telephone: 0845 602 9035

Website: www.gdass.org.uk

Email: support@gdass.org.uk

Sexual Assault Referral Centre (SARC)

If you, or someone you know, has been the victim of sexual assault or rape, the Sexual Assault Referral Centre (SARC) at Hope House, Gloucestershire Royal Hospital, is there to help.

Helpline: 0300 421 8400

Telephone: 01452 754390

Website: www.hopehousesarc.nhs.uk

Email: hopehousesarc@glos-care.nhs.uk

Bereavement

Cruse Bereavement Care

Cruse Bereavement Care can provide a carefully selected and trained volunteer who will come to see you in your own home or at one of our offices. Your volunteer will offer you support, help you to make some sense of how you are feeling, and help you begin the process of moving forward.

Telephone: 01242 252518

Website: www.gloucestershirecruse.org.uk

Sands

Sands is the stillbirth and neonatal death charity.

Telephone: 0808 164 3332

Website: www.sands.org.uk

Email: helpline@sands.org.uk

Carers

Carers Gloucester

Established in 1992, our mission is to provide practical and emotional support to improve the health and wellbeing of carers, ensuring they are empowered, supported and valued in their communities.

Telephone: 0300 111 9000

Website: www.carersgloucestershire.org.uk

Gloucester Care Services

Gloucester Care Services offer a variety of different services to help the community.

Website: www.glos-care.nhs.uk

Gloucestershire Young Carers

A range of information, advice, useful links, resources and details about Gloucestershire Young Carers is available online.

Telephone: 01452 733060

Website: www.glosyoungcarers.org.uk

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Email: info@carersuk.org

Child Health

2gether

2gether NHS Foundation Trust (²gether) provides specialist mental health and learning disability services to the people of Gloucestershire and Herefordshire.

Telephone: 01452 894000

Website: www.2gether.nhs.uk

Gloucester Youth Support Team

We aim to offer quick, responsive and effective intervention to vulnerable young people. We work with them and their families to identify the best support for them within their own communities.

Telephone: 01452 547540 

Website: www.youthsupportteam.co.uk

Gloucestershire Young Carers

A range of information, advice, useful links, resources and details about Gloucestershire Young Carers is available online.

Telephone: 01452 733060

Website: www.glosyoungcarers.org.uk

Children in Care Health Service

Our aim is to promote and look after the health of children in care. We do this by ensuring that high quality health assessments are offered to young people in care and the health professionals are equipped to deal with identifying and providing for their health needs.

Telephone: 01452 895245

Website: www.glos-care.nhs.uk

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Children's Occupational Therapy

The Children’s Occupational Therapy (OT) service aims to provide an effective, safe, high quality service to enable children, young people and their families to reach their full potential in activities of daily living at home, school, college and their community.

Telephone: 0300 421 6988

Website: www.glos-care.nhs.uk

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Website: www.nhs.uk

Community Groups

Air Training Corps

The ATC provides activities that offer you challenge, excitement and adventure. You’ll get hands on experience as well as learn theory that you can apply both in and out of the Cadets.

Telephone: 01452 383590 

Website: www.181sqn.co.uk

Gloucester Neighbourhood Watch

Neighbourhood Watch is recognised nationally as one of the most effective voluntary organisations and a good example of communities working together to reduce crime and the fear of crime, building safer communities to improve the quality of life.

Telephone: 0845 463 4684

Website: nwatch.wixsite.com

Gloucestershire Young Farmers

Young Farmers is an organisation that provides people with fun, learning and achievement opportunities. It is a club for individuals who have a love for agriculture or rural life. One of the common misconceptions of Young Farmers is that you have to be a farmer to take part; you definitely don’t!

Telephone: 01452 526 032

Website: www.gloucestershireyfc.co.uk

Volunteering

Volunteering Gloucestershire works with charities and other non-profit-making organisations to help them recruit.

Telephone: 0300 365 6700

Website: www.volunteerglos.org.uk

Facebook: @volunteerglos

Twitter: @volunteerglos

Disabilities

Gloucester Autism Support Group (GASP)

A supportive group for those with a child who is on the Autistic Spectrum or thinks might be. It meets on the second Tuesday of the month from 10:00-12:00 at the Spring Centre, Quedgeley.

Telephone (Spring Centre): 01452 725935

Website: www.netmums.com

National Autistic Society

Gloucestershire branch of the National Autistic Society offers help, support and information to parents, carers, and their families.

NAS Autism Helpline (Monday to Thursday – 10:00-16:00 and Friday – 09:00-15:00)

Telephone: 0808 800 4104

Website: www.nas-gloucestershire.com

Email: nasgloucestershirebranch@nas.org.uk

Depression, Anxiety & Stress

Let's Talk

Let’s Talk offers talking therapies to people aged 18 and over, registered with a GP in Gloucestershire or Herefordshire, who are experiencing mild to moderate anxiety and/or depression.

Telephone: 0800 073 2200

Website: www.talk2gether.nhs.uk

Talking Therapies

South Gloucestershire Talking Therapies offers a variety of services to people experiencing depression/anxiety/stress and to those looking to improve their general wellbeing.

Telephone: 0117 378 4270

Website: www.wellaware.org.uk

CALM

Anyone can hit crisis point. CALM runs a free and confidential helpline and webchat – seven hours a day, seven days a week for anyone who needs to talk about life’s problems.

Telephone: 0800 58 58 58

Website: www.thecalmzone.net

Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Website: www.mind.org.uk

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

The Mix

The Mix is the UK’s free, confidential helpline service for young people under 25 who need help, but don’t know where to turn.

Telephone: 0808 808 4994 

Website: www.themix.org.uk

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

More services for young people
Drugs and Alcohol

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 9177 650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Change, Grow, Live

The hub acts as a base for services such as health and wellbeing interventions, assessment and recovery planning, clinical services and housing advice.

Telephone: 01452 223014

Website: www.changegrowlive.org

Email: Gloucestershire.Info@cgl.org.uk

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Rehab 4 Addiction

Rehab 4 Addiction is an advisory and referral service for people who suffer from alcohol, drug and behavioural addiction.

Telephone: 0800 140 4690

Website: www.rehab4addiction.co.uk

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

More tools and apps
Elderly Care

Age UK Gloucestershire

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life – read the Guide to Later Life in Gloucestershire.

Telephone: 01452 422 660

Website: www.ageuk.org.uk

Facebook: @Age-UK-Gloucestershire

Twitter: @AgeUKGlos

Website: www.ageuk.org.uk

Managing Memory ²gether

Managing Memory ²gether provides a memory assessment, community dementia nurse and information and education service for Gloucestershire residents worried about memory, people with dementia and carers of people with dementia.

Telephone: 0800 694 8800

Website: www.2gether.nhs.uk

Email: 2gnft.managingmemory2g@nhs.net

Dementia

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Email: helpline@dementiauk.org

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4 70 80 90

Website: www.thesilverline.org.uk

Maternity

Gloucestershire Maternity Services

Gloucestershire maternity services provide care throughout pregnancy, labour and birth for more than 6000 women and their babies a year.

Website: www.gloshospitals.nhs.uk

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Tommy's

Tommy’s provides a midwife-led telephone line from 09:00 until 17:00, Monday to Friday.

Telephone: 0800 0147 800

Website: www.tommys.org

Sexual Health

Sexual Assault Referral Centre (SARC)

If you, or someone you know, has been the victim of sexual assault or rape, the Sexual Assault Referral Centre (SARC) at Hope House, Gloucestershire Royal Hospital, is there to help.

Helpline: 0300 421 8400

Telephone: 01452 754390

Website: www.hopehousesarc.nhs.uk

Email: hopehousesarc@glos-care.nhs.uk

Hope House

Hope House Sexual Health Services provides sexual health care across the county. It is free and available to anyone who needs it.

Website: www.hopehouse.nhs.uk

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240

Website: www.fpa.org.uk

Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9am-8pm.

Telephone: 0300 123 7123

Stop Smoking

Healthy Lifestyles

With support, people are 4 times more likely to successfully stop smoking. We are here to help you every step of the way.

Telephone: 0800 122 3788

Website: www.hlsglos.org

NHS Smokefree - Mobile App

The Smokefree app can help you stop smoking by providing daily support and motivation. If you stay smokefree for the 4-week programme you’re up to five times more likely to stay quit for good.

Download from: play.google.com

Download from: itunes.apple.com

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

Weight Management

Healthy Lifestyles

Our team can help you to understand if you are carrying extra pounds, and if you are, they can help you create a realistic plan to lose it.

Telephone: 0800 122 3788

Website: www.hlsglos.org

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com

More tools and apps

Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Local Pharmacies

 

Administration office

Administration office

How can we help you?

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