Prescriptions

Ordering Medication

You can order your repeat medication online or via an App

The advantages of ordering prescriptions this way is that you can see all the medications which are on your repeat list, you can choose which ones you want to request, you can add a note for the doctor to read and you will be notified when your prescription is ready (or see any messages from your doctor), all online.

Please re-order repeat medication 7 days before you need it.

Please allow 3 to 5 working days between ordering and collecting from the community pharmacy.

Prescription requests are not accepted over the telephone.

You may request prescriptions via:

Sometimes a requested prescription will take longer due because:

  • Requested medication is not on your prescription repeat medication order list and permission needs to be sought from a clinician
  • Medication was recently started and needs a review
  • Annual medication review is overdue
  • Medication has not been prescribed recently
  • Important blood tests need to be done

We do not accept prescription requests by phone for the following reasons:

  • Risk of error
  • Telephone lines are needed for more urgent calls

Collection of Prescriptions

All pharmacies offer the Electronic Prescription Service (EPS) to receive prescriptions from the surgery on behalf of patients.

The pharmacies then get the medicines ready for patients to collect direct from the pharmacy. If you do not have a listed pharmacy your prescription will be sent to the national medication cloud server, to be drawn down by any pharmacy you chose.

Very few printed prescriptions can, or need to be, collected from the surgery in person. Private paper prescriptions and some specific prescriptions need to be collected in person.

Your Pharmacy can use your NHS Number (located on your prescription) to track and locate an electronic NHS prescription.

Long Term Condition Reviews

For patients taking certain medications a Long-Term Condition Review needs to be booked annually (or more often for some medications) with a practice nurse to ensure you are on the best medication for your condition and clinicians continue to prescribe safely.

This may include a blood test, blood pressure check and assessment of your medical condition.

Medication Reviews

A medication review due date should appear on your Prescription Repeat Order List.

Patients on repeat medication will be asked to book a telephone call or face to face appointment (where necessary) with a pharmacist or doctor once a year for a medication review.

These services are not available to non-registered patients.

Blood Pressure Monitoring

We encourage Home Blood Pressure Monitoring

If you need advice on purchasing a blood pressure monitor or how to submit your Readings, you can call or email the surgery to request this information.

Prescription Fees

View the cost of prescriptions on the NHS website.

You can also find out if you are entitled to free prescriptions.

You can also consider applying for a pre-payment certificate, by visiting www.nhs.uk/nhs-services.

The 3-month PPC will save you money if more than 3 prescribed items in 3 months.

The 12-month PPC will save you money if more than 11 prescribed items in a year.